The fresh approach to Crop Insurance - Rural Affinity

Dispute Resolution Procedure

Disputes are not an everyday occurrence within our business. However, if a dispute does occur, we aim to settle the dispute as fairly and as efficiently as possible.

If you have a complaint or disagree with a decision that Rural Affinity or one of its representatives has made, please discuss your concerns with us or our representative. If you are unable to reach an agreement, please ask to have the problem referred to our Internal Dispute Resolution Committee. This committee consists of senior staff who have not been involved in the dispute.

Our Internal Dispute Resolution Committee will contact you within 2 business days of receiving your complaint. They will explain how the dispute resolution process works and will advise you how long it will take to investigate and respond to your complaint. In most cases, a formal response will be provided within 14 days.

If you are not satisfied with the outcome from our Internal Dispute Resolution Committee, we will advise you who to contact to take the complaint further.

For further information regarding our dispute resolution process, please contact Mike Kilborn on 02 9496 9300 or send an email.