The fresh approach to Crop Insurance - Rural Affinity

Financial Services Guide

This Financial Services Guide (FSG) is an important document designed to help you make a decision about whether to use the financial services we and our General Insurance Distributors (GIDs) can provide to you. It contains information about our roles in providing the financial services, how we and our GIDs are remunerated and details regarding how you can access our complaints handling process.

It is important that you understand the product that Rural Affinity and its GIDs can arrange for you.

If you are a retail client, we or our GID will give you a Product Disclosure Statement (PDS). You should read the PDS carefully before entering into a contract of insurance and ensure that it meets your needs.

General Information Warning

Any information which is provided to you is product specific and factual in nature and does not take into account your individual objectives, financial situation or needs.

GIDs cannot provide advice about the suitability of Rural Affinity’s products for your particular personal circumstances.

About Rural Affinity

Rural Affinity Insurance Agency Pty Limited (ABN 72 119 838 854) is an Australian Financial Services Licensee (AFS Licence Number 302 182).

Rural Affinity is an underwriting agent. In transacting this business Rural Affinity is acting on behalf of Great Lakes Reinsurance (UK) SE (ABN 18 964 580 576, AFS Licence Number 318 603) (Insurer). Rural Affinity does not act on your behalf.

Rural Affinity is responsible for this FSG.

About the General Insurance Distributor

Rural Affinity has authorised its GIDs to provide product and factual information and deal in general insurance products on behalf of Rural Affinity. The appointed GID acts on behalf of Rural Affinity, not on your behalf.

Our GIDs cannot provide advice about the suitability of Rural Affinity’s products for your particular personal circumstances.

The distribution of this FSG has been authorised by Rural Affinity.


The appointed GID is paid a commission by Rural Affinity for arranging your Rural Affinity Farm Pack insurance. This amount is paid out of the commission that Rural Affinity receives from the Insurer. The commission is calculated as a percentage of the premium paid by you and is paid to the relevant GID monthly in arrears.

The commission payable to the relevant GID varies from 10% – 20% depending upon the sections of the policy you have chosen.

Rural Affinity is paid a commission by the Insurer when you are issued with an insurance policy. The commission is included in the premium charged by the Insurer.

Rural Affinity also receives a share of profit earned by the Insurer if the Insurer makes an underwriting profit in accordance with the underwriting targets it has set. Rural Affinity’s employees are paid an annual salaryand may be paid a bonus based on business performance.

If you would like more details about the remuneration a specific GID receives, please make a request directly to them.

If you would like more information about the remuneration Rural Affinity receives, please contact us on 02 9496 9300.

Professional Indemnity Insurance

Professional Indemnity insurance is held covering errors and mistakes relating to the provision of financial services. This includes financial services provided by us, our employees, GIDs and their employees. The claim must be notified to the insurer when it arises and within the relevant policy period.

Rural Affinity’s Professional Indemnity policy meets the requirements of the Corporations Act.

If You Have a Complaint

If you have a complaint about the financial services provided by Rural Affinity or its GID, please contact Rural Affinity on 02 9496 9300. Rural Affinity has an internal dispute resolution procedure designed to resolve any complaints or disputes quickly and fairly.

Information about Rural Affinity’s dispute resolution process can be obtained from our website or by contacting us on 02 9496 9300.

Date Prepared

This FSG is effective from 28 July 2015.