The fresh approach to Rural Insurance - Rural Affinity

Financial Services Guide

This Financial Services Guide (FSG) is an important document designed to help you make a decision about whether to use the financial services we and our General Insurance Distributors (GIDs) can provide to you. It contains information about our roles in providing the financial services, how we and our GIDs are remunerated and details regarding how you can access our complaints handling process.

It is important that you understand the product that Rural Affinity Insurance Agency Pty Ltd (Rural Affinity) and its GIDs can arrange for you.

If you are a retail client, we or our GID will give you a Product Disclosure Statement (PDS). You should read the PDS carefully before entering into a contract of insurance and ensure that it meets your needs.


General Information Warning

Any information which is provided to you is product specific and factual in nature and does not take into account your individual objectives, financial situation or needs.

GIDs cannot provide advice about the suitability of Rural Affinity’s products for your particular personal circumstances.


About Rural Affinity

Rural Affinity Insurance Agency Pty Limited (ABN 72 119 838 854) is an Australian Financial Services Licensee (AFS Licence Number 302 182).

Rural Affinity is an underwriting agent. In transacting this business Rural Affinity is acting as a Lloyd’s coverholder pursuant to a binding authority agreement. Rural Affinity does not act on your behalf.

Rural Affinity is responsible for this FSG.


About The General Insurance Distributor

Rural Affinity has authorised its GIDs to provide product and factual information and deal in general insurance products on behalf of Rural Affinity. The appointed GID acts on behalf of Rural Affinity, not on your behalf.

Our GIDs cannot provide advice about the suitability of Rural Affinity’s products for your particular personal circumstances.

The distribution of this FSG has been authorised by Rural Affinity.



The appointed GID is paid a commission by Rural Affinity for arranging your Rural Affinity Farm Pack insurance. This amount is paid out of the commission that Rural Affinity receives from the Insurer. The commission is calculated as a percentage of the premium paid by you and is paid to the relevant GID monthly in arrears.

The commission payable to the relevant GID varies from 10% – 20% depending upon the sections of the policy you have chosen.

Rural Affinity is paid a commission by the Insurer when you are issued with an insurance policy. The commission is included in the premium charged by the Insurer.

Rural Affinity also receives a share of profit earned by the Insurer if the Insurer makes an underwriting profit in accordance with the underwriting targets it has set. Rural Affinity’s employees are paid an annual salary and may be paid a bonus based on business performance.

If you would like more details about the remuneration a specific GID receives, please make a request directly to them.

If you would like more information about the remuneration Rural Affinity receives, please contact us on 02 9496 9300.


Professional Indemnity Insurance

Professional Indemnity insurance is held covering errors and mistakes relating to the provision of financial services. This includes financial services provided by us, our employees, GIDs and their employees, but only while acting (or having acted) on behalf of Rural Affinity. The claim must be notified to the insurer when it arises and within the relevant policy period.

Rural Affinity’s Professional Indemnity policy meets the requirements of the Corporations Act.


If You Have A Complaint

We view seriously any complaint made about Our products or services and will deal with it promptly and fairly. If You have a complaint please first try to resolve it by speaking to Our General Insurance Distributor. If the matter is still not resolved, Our General Insurance Distributor will offer to refer the matter to Our Internal Dispute Resolution Officer, or You can Contact Our Internal Disputes Resolution Officer directly on (02) 9496 9300. We will acknowledge receipt of Your complaint in writing within 2 working days.

If the complaint relates to the insurance cover We will, provided We have sufficient information, complete the review within 15 working days. Where We are unable to do so, We will agree a new timeframe for responding to You. In any case, We will provide You with an update every 10 working days.

If You are not satisfied with the response from Our Internal Disputes Resolution Officer, You can contact Lloyd’s Australia to request a review of the complaint.

Contact details for Lloyd’s Australia Limited:

Level 9, 1 O’Connell Street, Sydney, NSW, 2000 (02) 8298 0783

If your dispute is not resolved in a manner satisfactory to you, you may refer the matter to the Australian Financial Complaints Authority (AFCA).

For further details You can visit their website or contact them:
GPO Box 3, Melbourne, VIC, 3001 1800 931 678 |


Further details regarding our complaints process are available on request.


Date Prepared

This FSG is effective from 1 November 2018.