How Rural Affinity Can Support You
Supporting clients and communities is important to the Rural Affinity team. Read on for more information about tools and referral services available for anyone seeking additional support, including customers experiencing domestic violence or financial hardship.
Referral services for customers experiencing vulnerability or seeking additional support
Please click here for a list of referral services offering assistance for domestic and family violence, financial issues, stress and mental health.
Support for customers experiencing family violence
Please click here for our family violence statement.
Great Lakes Australia Vulnerability, Family Violence and Financial Hardship policy
Support for customers experiencing financial hardship
Rural Affinity has processes in place to support customers experiencing financial hardship.
If you are having difficulty meeting your financial obligations to us, please contact us on (02) 9496 9300 to discuss options available.
Details of referral services available can also be found here.
Helping farmers build a more sustainable agriculture industry
The Federal Government has information here about how it helps the rural sector with its policies.
Assistance to calculate home building sum insured
The insurance council has different calculators that assist policyholders to understand what the appropriate level of insurance they require.
Foundation for Rural & Regional Renewal
The Foundation for Rural & Regional Renewal (FRRR) is the only national foundation specifically focused on ensuring the social and economic strength of remote, rural and regional communities.
Help if you are deaf and/or find it hard hearing or speaking with people who use a phone (National Relay Service)
More information about the National Relay Service (including steps for registration) can be found here.
Support for non-English speakers (TIS National)
Non-English speakers | Translating and Interpreting Services (TIS National)
Rural Affinity is also registered with TIS National. If you need assistance to communicate with us, we can arrange an interpreter for you.
Please send the following information to translate@ruralaffinity.com.au:
- Your name;
- Your policy or claim number (if known);
- Your phone number;
- Your preferred language.
